Refund Policy

Refund Policy for Image Purchases

Last Updated: 23/10

Thank you for choosing IvesImage. We strive to provide high-quality images that meet your needs. This Refund Policy outlines our procedures regarding refunds for image purchases made through our website, www.IvesImage.com.

1. Digital Image Purchases

All sales of digital images are final. Due to the nature of digital products, we cannot offer refunds or exchanges once an image has been downloaded or accessed.

2. Defective or Incorrect Images

If you receive a defective image or the wrong image (not as described on our website), please contact us within 14 days of purchase. We will review your request and may offer a replacement or credit towards future purchases at our discretion.

3. Requesting a Refund

To request a refund for a defective or incorrect image, please follow these steps:

1. Email us at IvesImage@gmail.com with your order details.

2. Include a description of the issue with the image.

3. Attach any relevant documentation, such as screenshots or receipts.

4. Processing Refunds

Once your refund request is received, we will review it and notify you of the outcome within 5 business days. If approved, the refund will be processed through the original payment method used for the purchase. Please allow additional time for your bank or credit card company to process the refund.

5. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

6. Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at:

IvesImage
www.IvesImage.com
IvesImage@gmail.com